Customer Support Policy Tier Travels

At Tier Travels (tiertravels.shop), we prioritize exceptional customer support to ensure a seamless and satisfying experience. Our Customer Support Policy outlines our commitment to assisting customers with inquiries, concerns, and technical issues related to our travel ebooks and services.

1. Contacting Customer Support

We offer multiple ways for customers to reach our support team:

📧 Email Support: tiertravels.contact@gmail.com
🌍 Website Contact Form: tiertravels.shop
💬 Live Chat: Available on our website during business hours
📱 Social Media Support: Direct messaging available on our official social media pages

2. Support Availability & Response Times

For urgent matters, we recommend Live Chat or Phone Support.

3. Types of Support Provided

Our team is available to assist with:

• Product Inquiries: Information on ebooks, travel guides, and services
• Order Assistance: Help with placing, modifying, or tracking an order
• Technical Support: Troubleshooting download or access issues
• Billing & Payment Issues: Refunds, failed transactions, or billing errors
• Account Management: Login issues, password resets, or profile updates
• Policy & Terms Inquiries: Clarifications on our return, refund, or privacy policies
• General Travel Guidance: Assistance in understanding ebook content and travel resources

4. Refund & Cancellation Support

1. Review our Return Policy
2. Submit a Request: Contact us via email or website form with order details.
3. Processing Time: Refunds/cancellations will be processed within 5-10 business days.

For refund or cancellation requests, customers must:

We strive to handle all refund and cancellation requests fairly and transparently.

5. Customer Complaint Resolution

If a customer is dissatisfied with our service, we follow this resolution process:

1. Initial Complaint: Customers submit concerns via email or contact form.
2. Case Review: A support representative will assess the issue and respond within 48 hours.
3. Resolution Offer: Depending on the case, we may offer refunds, replacements, or alternative solutions.
4. Escalation (if needed): If a resolution is not satisfactory, customers can escalate the case to a senior representative.

Our goal is to provide fair and timely resolutions to all concerns.

6. Customer Responsibilities

To ensure efficient support, customers should:

✅ Provide accurate order details (order number, email, purchase date).
✅ Describe the issue clearly to help us resolve it quickly.
✅ Be respectful when interacting with support representatives.
✅ Report issues as soon as possible to avoid delays.

7. Continuous Improvement & Customer Feedback

We welcome feedback to improve our services! Customers can:

• Submit feedback via email or website form.
• Participate in surveys to help enhance our customer experience.
• Leave reviews on our website or third-party platforms.

We regularly analyze feedback to enhance our support system and customer satisfaction.

8. Policy Updates

Tier Travels may update this Customer Support Policy as needed. Any changes will be reflected on this page with a “Last Updated” date.

By using our services, customers agree to this policy and our commitment to providing quality support.